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US – MGM publishes Seven-Point Safety Plan to structure reopenings

MGM Resorts International has released a report outlining the comprehensive health and safety protocols the company is implementing prior to re-opening its domestic properties and resorts which were temporarily closed in March due to the COVID-19 pandemic.

The report details MGM Resorts’ Seven-Point Safety Plan – a multi-layered set of protocols and procedures designed in conjunction with medical and scientific experts to deter the spread of the virus, protect customers and employees and rapidly respond to potential new cases.

„Pregătindu-ne pentru momentul în care ne putem redeschide ușile, MGM Resorts s-a concentrat pe dezvoltarea unui plan care să plaseze sănătatea și siguranța în centrul a tot ceea ce facem. „Planul nostru de siguranță în șapte puncte” este rezultatul unor luni de consultări cu experți în sănătate publică și subliniază abordarea noastră cuprinzătoare de a întâmpina oaspeții în siguranță ”, a declarat directorul executiv și președintele MGM Resorts Bill Hornbuckle. „Proprietățile noastre nu vor arăta așa cum se obișnuiau pentru o vreme și nu numai că este în regulă, dar este extrem de important. Vom continua să oferim experiențele de ospitalitate pentru care suntem cunoscuți, dar trebuie să o facem în siguranță. Vom continua să lucrăm cu experți și să urmăm îndrumarea Organizației Mondiale a Sănătății, a Centrelor pentru Controlul și Prevenirea Bolilor (CDC) și a oficialilor guvernamentali și a autorităților de reglementare pe măsură ce dezvoltăm aceste protocoale pe baza celor mai recente informații. ”

MGM Resorts is working with Dr. Shannon Magari, ScD, MPH, MS as its lead health and safety advisor for this process. Dr. Magari is the Vice President of Health Sciences for Colden Corporation, an occupational health, safety and environmental firm. Dr. Magari obtained her Master of Science from the Thayer School of Engineering at Dartmouth College and received her doctoral training and served as a postdoctoral research fellow at the Harvard School of Public Health – specialising in Occupational Epidemiology.

These protocols and procedures focus on balancing the customer service guests have come to expect from MGM Resorts with the urgent need to apply knowledge about COVID-19 and adapt environments accordingly. This plan is being implemented at MGM Resorts properties throughout the United States, with additions and changes being made based on local jurisdictions.

Planul de siguranță în șapte puncte al MGM Resorts este după cum urmează:

1. Screening, Temperature Checks and Employee Training: MGM Resorts has implemented employee-screening measures to assess signs and symptoms of infection and whether the employee resides or cares for someone who has recently been diagnosed with the virus. Employees are currently and will continue to go through temperature checks before entering properties.

Oaspeții vor fi rugați să respecte un protocol similar de auto-screening înainte de sosire și în timpul șederii lor. Oaspeții care au motive să creadă că ar fi putut fi expuși la virus sunt îndemnați să respecte instrucțiunile CDC pentru auto-carantină și să nu călătorească. Așteptăm cu nerăbdare să-i întâmpinăm pe acei oaspeți odată ce perioada de auto-carantină este completă.

2. Mandatory Masks and Personal Protective Equipment (PPE): All MGM Resorts employees will be provided and required to wear an approved mask when on our properties. We will also strongly encourage guests to wear masks in public areas and offer masks to any guests who need one, free of charge. Gloves will continue to be worn by employees who require them to do their jobs, such as food handlers and employees who clean public areas. Additional categories of employees required to wear PPE will be identified by medical experts.

Drink service: We will ask guests to minimize the amount of time masks are removed when drinking on the casino floor.
Eating: We will ask guests to refrain from eating on the casino floor to minimize the amount of time masks are removed.
3. Physical Distancing: Six-foot physical distancing policy will be in place, wherever feasible, with floor guides serving as reminders throughout MGM Resorts properties. From time-to-time, six-foot distancing will be challenging – and in those cases, reasonable mitigating protocols will be implemented, such as plexiglass barriers or eye protection for employees. Plexiglass barriers will be installed in areas throughout casinos and lobbies, where appropriate, for the safety of guests and employees. Signage will be installed throughout properties to guide employees and guests on how to safely practice physical distancing.

4. Handwashing and Enhanced Sanitization: Prior to property closures in March, MGM Resorts implemented increased and enhanced routine cleaning, based on CDC guidelines, with a focus on high touch surfaces in common areas. We will continue using proven cleaning products in accordance with EPA guidelines for coronaviruses, bacteria and other infectious pathogens. Electrostatic sprayers will be used in many large areas to allow us to apply disinfectant more efficiently.

In addition, custom-built handwashing stations with soap and water, along with hand-sanitizing stations, will be readily available in high traffic areas and with a visible presence. Signage will be installed to guide and remind employees and guests of the importance of proper handwashing protocols.

5. Heating Ventilation and Air Conditioning (HVAC) Controls and Air Quality: MGM Resorts has always placed a high priority on air quality for our guests and has reviewed the operation of HVAC systems to identify additional opportunities to enhance their effectiveness. Rigorous measures in accordance with established guidelines to help mitigate the risk of virus transmission have been taken throughout our properties.

Pe măsură ce informațiile științifice devin disponibile despre virus și pe măsură ce evoluează îndrumările suplimentare de la autoritățile de stat și locale și de către experții noștri din domeniul medical, vom continua să examinăm și să ajustăm funcționarea sistemelor noastre HVAC, recunoscând pe deplin rolul important pe care îl au în păstrarea angajaților și a oaspeților sănătos și sigur.

6. Incident Response Protocols: MGM Resorts has protocols in place aimed at reducing the chance infection will spread. In the unfortunate event a guest or employee tests positive for the virus, we will activate incident response protocols to ensure the infected individual has access to medical treatment, exposed areas are thoroughly sanitized and, when possible, notify those who may have come in close, prolonged contact with the infected individual. MGM Resorts has medical and security personnel on staff to respond quickly in the event of an incident.

7. Digital Innovations: MGM Resorts is reimagining several aspects of the guest experience through technology to transition current processes into contactless options for guests that eliminates or reduces the need for waiting in line.

Contactless Check-In: Guests will have the ability to complete the check-in process entirely themselves through the MGM Resorts mobile app. This includes the ability to process payment, verify identification and obtain a digital room key, all through a mobile device. If preferred, physical keys will be available through self-serve key encoders. Employees will be available for guests who prefer check-in without using their mobile device, while still maintaining a line-reduced environment.
Food & Beverage: Digital menus will be available to view on personal mobile devices via QR code. Virtual queues will be in place for guests when immediate seating is unavailable. Guests will receive a text message notification when their table is ready.